At Omisha Jewels, we value your trust and aim to provide a smooth shopping experience. This Cancellation Policy explains how customers and vendors can cancel orders placed through our marketplace.

1. Order Cancellation by Customer

Customers may cancel an order:
Before the product is shipped/dispatched – Full refund will be issued to the original payment method.
After dispatch but before delivery – Cancellation may not be possible. You may instead request a return after delivery (as per our Return & Refund Policy).
To cancel an order, log in to your account or contact our support team with your order ID.

2. Order Cancellation by Vendor/Seller

A vendor may cancel an order if:
The product is out of stock or unavailable.
There are issues with product quality during final checks.
Incorrect product information was listed (price/description mismatch).
If the vendor cancels:
Customers will receive a full refund of the paid amount.
Customers will be notified by email/SMS about the cancellation.

3. Marketplace Rights

We reserve the right to cancel any order at our discretion if:
Fraudulent or suspicious transactions are detected.
Payment is not successfully completed.
The order violates our Terms & Conditions.

4. Refund Timelines

Refunds for cancelled orders will be processed within [7 business days, e.g., 7–10] to the original payment method.
Processing time may vary depending on the bank/payment gateway.

5. Non-Cancellable Orders

Certain orders cannot be cancelled once placed, including:
Customized or personalized products.
Products marked as “Non-Cancellable” on the product page.