Omisha Jewels (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our marketplace website (“Platform”). By accessing or using our services, you agree to this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information (from Customers):
Name, email, phone number, billing/shipping address, payment details (processed via secure gateways).

Vendor/Seller Information:
Business name, GST details, KYC documents, bank account information, and contact details.

Usage Data:
Device type, browser, IP address, location data (if enabled), pages visited, time spent.

Cookies & Tracking:
We use cookies and similar technologies for login sessions, analytics, and personalization.

2. How We Use Your Information

We use collected data to: Provide, operate, and improve our marketplace services. Process and confirm orders, payments, and deliveries.
Verify vendor/seller identities and ensure compliance.
Send important updates, offers, and marketing (only with consent).
Enhance user experience through personalization.
Detect fraud, security breaches, or illegal activities.

3. Sharing of Information

We do not sell your data. We may share information with: Vendors/Sellers: To fulfill customer orders.
Payment Gateways & Banks: For secure payment processing.
Logistics Partners: For product delivery.
Service Providers: For analytics, cloud storage, marketing (if consented).
Legal Authorities: If required by law, to prevent fraud or protect rights.

4. Data Security

We use SSL encryption, secure servers, and strict access controls.
Payments are processed via PCI-DSS compliant third-party gateways.
While we take all precautions, no system is 100% secure — users share data at their own risk.

5. User Rights

Depending on applicable law (India IT Act, GDPR, etc.), you may:
Access, update, or correct your personal data.
Request deletion of your data (subject to legal/business obligations).
Opt-out of marketing communications anytime.
Control cookies via browser settings.

6. Retention of Data

Customer data is retained as long as your account is active or as needed for transactions.
Vendor/business records are retained as required by law (taxation, compliance, etc.).

7. Children’s Privacy

Our services are not intended for individuals under 18 without parental/guardian consent. We do not knowingly collect data from minors.

8. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their privacy practices. Please read their policies separately.

9. Changes to Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.